Shipping Information

I currently ship within the United Kingdom only.

Orders are sent via Evri or InPost, depending on availability and location.

Ready-Made Pieces

Completed artworks are dispatched within a maximum of 3 working days.

Made-to-Order / Commission Pieces

For custom or made-to-order pieces, shipping timelines will be agreed directly with the buyer, as each piece is created individually according to the client’s requirements.

Shipping Costs

• Free UK shipping on orders over £79

• For orders under £79, a flat shipping fee of £5.99 applies

All pieces are carefully packaged to ensure they arrive safely and in perfect condition.

If you have any questions before placing your order, please feel free to get in touch.

Returns & Exchanges

15-Day Easy Returns

If for any reason you are not completely satisfied with your purchase, you may request a return or exchange within 15 days of receiving your item.

Hassle-Free Process

To initiate a return, simply contact us by email with your order details.Items must be returned in their original condition and packaging.

Once the piece is received and inspected, we will process your refund or exchange promptly.

Please note:

• Custom or made-to-order pieces are non-refundable, unless they arrive damaged.

• Return shipping costs are the responsibility of the customer unless the item is faulty.

Shop with Confidence

We want you to feel confident and happy with your purchase.If you have any questions before or after ordering, we’re always here to help.

Materials:

A combination of acrylic, cotton, and alpaca yarns. Non framed artworks are backed with cardboard, wood, and non-slip fabric for structure and stability. Framed items are backed with wood.

care and cleaning instructions: Care Instructions

To keep your tufted piece looking its best:

• Gently dust the surface using a soft brush.

• If you notice small yarn fibers or loose threads, you may carefully trim them with scissors or smooth them down with your fingers.

• As each piece is handmade, small loose fibers may naturally appear over time — this is part of the character and beauty of tufted art.

• You can also use a lint roller (the kind used for clothing) to remove dust and keep the surface clean.

Important:

• Do not wash or soak the piece.

• Do not place it in a washing machine.

• Keep in a dry place, away from moisture.

• Keep out of reach of children.